{"id":3897,"date":"2026-01-02T20:03:30","date_gmt":"2026-01-02T19:03:30","guid":{"rendered":"https:\/\/www.fineart-online.biz\/?page_id=3897"},"modified":"2026-01-03T17:36:22","modified_gmt":"2026-01-03T16:36:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.fineart-online.biz\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ custom_margin=”0px||||false|false” custom_padding=”0px||50px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.23.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px||30px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

FAQ – Frequently asked questions<\/h1>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n
\n \n
\n

\n <\/span>\n For Beginners <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n What is a FineArt print? <\/div>\n
\n

A FineArt print is the highest form of image reproduction. Unlike standard photo prints, we use:<\/p>\n

- Premium papers from Hahnem\u00fchle, Canson, Ilford and Awagami
\n- Epson printers with pigment inks (archival quality)
\n- Professional color management<\/p>\n

The lifespan is approximately 75 years under ideal conditions - significantly longer than normal prints (10-20 years).<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Who are FineArt prints suitable for? <\/div>\n
\n

FineArt prints are suitable for everyone:<\/p>\n

- Photographers and artists for exhibitions
\n- Galleries for sales
\n- Private individuals for special memories
\n- Interior designers and advertising agencies<\/p>\n

Many customers start with a favorite photo as a test and are thrilled with the quality.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do I need a professional camera? <\/div>\n
\n

Modern smartphones (from around 2018) have sufficient resolution for prints up to A3. Important:<\/p>\n

- Use original file
\n- Good lighting when photographing
\n- No digital zoom<\/p>\n

Feel free to send us your file in advance - we check for free whether it is suitable and advise you.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How does ordering work? <\/div>\n
\n

The process in 4 steps:<\/p>\n

1. Send file<\/strong> - Via email, WeTransfer, Dropbox, USB stick or upload
\n2. File check<\/strong> - We check resolution and color space (free)
\n3. Consultation<\/strong> - We recommend suitable paper and format
\n4. Print & Shipping<\/strong> - Production and secure shipping<\/p>\n

If you have questions or uncertainties, we will contact you. We return USB sticks with the order.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n

\n

\n <\/span>\n Paper & Technical <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n Which paper should I choose? <\/div>\n
\n

We are happy to advise you on your choice of paper free of charge.<\/p>\n

We have over 60 different types of paper available\u2014from matte to glossy, from smooth to textured. The choice depends on your motif and your ideas. However, matte papers are generally well suited for nature motifs, glossy papers for black and white prints, and Japanese papers for Japanese motifs.<\/p>\n

Send us your image and describe how you want the result to look. We will then recommend the appropriate papers.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Which file format do you need? <\/div>\n
\n

Optimal:<\/strong>
\n- TIFF (uncompressed)
\n- JPEG with highest quality (lowest possible compression)<\/p>\n

Color space:<\/strong>
\n- With embedded RGB profile (AdobeRGB, ProPhoto RGB or sRGB)
\n- Without profile we assume sRGB
\n- No CMYK profiles<\/strong> - these are not suitable<\/p>\n

Color depth:<\/strong> Up to 16 bit possible<\/p>\n

If you have questions about preparation, we are happy to advise you.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How large does my file need to be? <\/div>\n
\n

We print at 300 DPI for optimal quality. Rule of thumb:<\/p>\n

- A4 (21x30cm):<\/strong> at least 2500x1800 pixels
\n- A3 (30x42cm):<\/strong> at least 3500x2500 pixels
\n- A2 (42x60cm):<\/strong> at least 5000x3500 pixels<\/p>\n

Unsure?<\/strong> Send us the file - we check it for free and tell you what is possible.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Why does my print look different than on the monitor? <\/div>\n
\n

This is normal! Reasons:<\/p>\n

- Monitors emit light (RGB), prints reflect (pigments)
\n- Most monitors show colors that are too strong and too bright
\n- Paper has a natural base tone<\/p>\n

What you can do:<\/strong>
\n- Order a proof print
\n- Have monitor calibrated
\n- Ask us for advice<\/p>\n

We print \"as seen\" - but what is \"seen\" depends on your monitor.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n

\n

\n <\/span>\n Service & Order <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n Do you frame them too? <\/div>\n
\n

We frame with high-quality HALBE magnetic frames in aluminum or wood. CLASSIC<\/strong> for traditional presentation, DISTANCE<\/strong> for floating mounting, CONSERVO<\/strong> for museum standards.
\nGlazing:<\/strong> white glass, anti-reflective museum glass (AR70\/AR92\/AR99), Tru Vue Optium Acrylic\u00ae, PLEXIGLAS\u00ae \u2013 each available in glossy, matte, or scratch-resistant finishes. Directly in our workshop.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n What is a proof print? <\/div>\n
\n

We offer proof prints:<\/p>\n

Option 1:<\/strong> Strip-shaped section from the image
\nOption 2:<\/strong> Reduced image up to ca. 20 x 30 cm (not for handmade papers)<\/p>\n

The proof print is made on the same paper as the planned large print. Shipping is by letter mail in an envelope (for viewing\/assessment only).<\/p>\n

Perfect for deciding:<\/strong> Which paper suits my motif best?<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do my prints get a white border? <\/div>\n
\n

Standard:<\/strong> All prints receive a narrow, unprinted border (0.5-1.5cm). This facilitates handling and framing.<\/p>\n

Borderless possible:<\/strong> On request we cut to exact size. Please note:
\n- Images are cut by hand (+\/- 1-2mm tolerance)
\n- Cutting in the printed area may cause color chipping<\/p>\n

Defined white border:<\/strong> If your image already has a white border, we naturally cut to size.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n What do you do with my files? <\/div>\n
\n

We perform a free file check (color space, resolution). If there are any uncertainties, we will contact you.<\/p>\n

Changes only on request:<\/strong>
\nIf corrections are necessary (retouching, brightness, sharpening, sensor spots, etc.), we discuss this beforehand.<\/p>\n

Important:<\/strong> We only offer these edits together with a print.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Can papers have natural inclusions? <\/div>\n
\n

Yes! Most of our papers are natural papers made from cotton, hemp or similar.<\/p>\n

During production<\/strong> small fibers or inclusions may remain in the paper - this is typical for natural products and is part of the character of these high-quality papers.<\/p>\n

These inclusions:
\n- Vary in size and color
\n- Often only become visible after printing
\n- Are not a defect or error
\n- Cannot be avoided<\/p>\n

Of course, we try to minimize this!<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Why do some prints curl? <\/div>\n
\n

Prints from approx. 30x45cm are printed from roll stock. A curl is normal and not a defect.<\/p>\n

What we do:<\/strong>
\n- For flat shipping we \\\"de-roll\\\" the images (if possible)
\n- Some papers (e.g. Torchon, William Turner) must not be counter-rolled<\/p>\n

Recommendation:<\/strong>
\n- Flat storage before framing
\n- If necessary with weights
\n- After framing the curl disappears<\/p>\n

Note:<\/strong> With fluctuations in humidity\/temperature, curling can reoccur - this is normal for natural papers.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do you also offer special services? <\/div>\n
\n

Yes! We specialize in individual solutions:<\/p>\n

Double-sided printing:<\/strong>
\n- On suitable media (e.g. Hahnem\u00fchle Photo Rag Duo)
\n- Up to A2 format
\n- Perfect for books, portfolios<\/p>\n

Torn edges:<\/strong>
\n- On matte papers from 270g\/m\u00b2
\n- Hand-torn with straightedge
\n- Up to 70x100cm possible<\/p>\n

FineArt greeting cards, borderless printing, custom formats<\/strong>
\nPresent us your idea - we will implement it!<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How long have you been around and who are you? <\/div>\n
\n

We have been a small FineArt studio in Potsdam with a passion for quality since 2005<\/strong>.<\/p>\n

Our customers:<\/strong>
\n- End consumers & photographers
\n- Artists & galleries
\n- Interior designers & advertising agencies
\n- Worldwide<\/p>\n

Our certifications:<\/strong>
\n- Hahnem\u00fchle Certified Studio
\n- Canson Certified Print Lab
\n- Epson Digigraphie (for special orders)<\/p>\n

Visits possible:<\/strong> You are welcome to come to Potsdam, look at papers and get advice. Please arrange appointment in advance<\/strong> as we cannot receive visitors during production.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

FAQ – Frequently asked questions

\n \n
\n

\n <\/span>\n For Beginners <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n What is a FineArt print? <\/div>\n
\n

A FineArt print is the highest form of image reproduction. Unlike standard photo prints, we use:<\/p>\n

- Premium papers from Hahnem\u00fchle, Canson, Ilford and Awagami
\n- Epson printers with pigment inks (archival quality)
\n- Professional color management<\/p>\n

The lifespan is approximately 75 years under ideal conditions - significantly longer than normal prints (10-20 years).<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Who are FineArt prints suitable for? <\/div>\n
\n

FineArt prints are suitable for everyone:<\/p>\n

- Photographers and artists for exhibitions
\n- Galleries for sales
\n- Private individuals for special memories
\n- Interior designers and advertising agencies<\/p>\n

Many customers start with a favorite photo as a test and are thrilled with the quality.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do I need a professional camera? <\/div>\n
\n

Modern smartphones (from around 2018) have sufficient resolution for prints up to A3. Important:<\/p>\n

- Use original file
\n- Good lighting when photographing
\n- No digital zoom<\/p>\n

Feel free to send us your file in advance - we check for free whether it is suitable and advise you.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How does ordering work? <\/div>\n
\n

The process in 4 steps:<\/p>\n

1. Send file<\/strong> - Via email, WeTransfer, Dropbox, USB stick or upload
\n2. File check<\/strong> - We check resolution and color space (free)
\n3. Consultation<\/strong> - We recommend suitable paper and format
\n4. Print & Shipping<\/strong> - Production and secure shipping<\/p>\n

If you have questions or uncertainties, we will contact you. We return USB sticks with the order.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n

\n

\n <\/span>\n Paper & Technical <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n Which paper should I choose? <\/div>\n
\n

We are happy to advise you on your choice of paper free of charge.<\/p>\n

We have over 60 different types of paper available\u2014from matte to glossy, from smooth to textured. The choice depends on your motif and your ideas. However, matte papers are generally well suited for nature motifs, glossy papers for black and white prints, and Japanese papers for Japanese motifs.<\/p>\n

Send us your image and describe how you want the result to look. We will then recommend the appropriate papers.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Which file format do you need? <\/div>\n
\n

Optimal:<\/strong>
\n- TIFF (uncompressed)
\n- JPEG with highest quality (lowest possible compression)<\/p>\n

Color space:<\/strong>
\n- With embedded RGB profile (AdobeRGB, ProPhoto RGB or sRGB)
\n- Without profile we assume sRGB
\n- No CMYK profiles<\/strong> - these are not suitable<\/p>\n

Color depth:<\/strong> Up to 16 bit possible<\/p>\n

If you have questions about preparation, we are happy to advise you.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How large does my file need to be? <\/div>\n
\n

We print at 300 DPI for optimal quality. Rule of thumb:<\/p>\n

- A4 (21x30cm):<\/strong> at least 2500x1800 pixels
\n- A3 (30x42cm):<\/strong> at least 3500x2500 pixels
\n- A2 (42x60cm):<\/strong> at least 5000x3500 pixels<\/p>\n

Unsure?<\/strong> Send us the file - we check it for free and tell you what is possible.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Why does my print look different than on the monitor? <\/div>\n
\n

This is normal! Reasons:<\/p>\n

- Monitors emit light (RGB), prints reflect (pigments)
\n- Most monitors show colors that are too strong and too bright
\n- Paper has a natural base tone<\/p>\n

What you can do:<\/strong>
\n- Order a proof print
\n- Have monitor calibrated
\n- Ask us for advice<\/p>\n

We print \"as seen\" - but what is \"seen\" depends on your monitor.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n

\n

\n <\/span>\n Service & Order <\/h2>\n \n
\n \n
\n
\n \n \n \n <\/svg>\n Do you frame them too? <\/div>\n
\n

We frame with high-quality HALBE magnetic frames in aluminum or wood. CLASSIC<\/strong> for traditional presentation, DISTANCE<\/strong> for floating mounting, CONSERVO<\/strong> for museum standards.
\nGlazing:<\/strong> white glass, anti-reflective museum glass (AR70\/AR92\/AR99), Tru Vue Optium Acrylic\u00ae, PLEXIGLAS\u00ae \u2013 each available in glossy, matte, or scratch-resistant finishes. Directly in our workshop.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n What is a proof print? <\/div>\n
\n

We offer proof prints:<\/p>\n

Option 1:<\/strong> Strip-shaped section from the image
\nOption 2:<\/strong> Reduced image up to ca. 20 x 30 cm (not for handmade papers)<\/p>\n

The proof print is made on the same paper as the planned large print. Shipping is by letter mail in an envelope (for viewing\/assessment only).<\/p>\n

Perfect for deciding:<\/strong> Which paper suits my motif best?<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do my prints get a white border? <\/div>\n
\n

Standard:<\/strong> All prints receive a narrow, unprinted border (0.5-1.5cm). This facilitates handling and framing.<\/p>\n

Borderless possible:<\/strong> On request we cut to exact size. Please note:
\n- Images are cut by hand (+\/- 1-2mm tolerance)
\n- Cutting in the printed area may cause color chipping<\/p>\n

Defined white border:<\/strong> If your image already has a white border, we naturally cut to size.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n What do you do with my files? <\/div>\n
\n

We perform a free file check (color space, resolution). If there are any uncertainties, we will contact you.<\/p>\n

Changes only on request:<\/strong>
\nIf corrections are necessary (retouching, brightness, sharpening, sensor spots, etc.), we discuss this beforehand.<\/p>\n

Important:<\/strong> We only offer these edits together with a print.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Can papers have natural inclusions? <\/div>\n
\n

Yes! Most of our papers are natural papers made from cotton, hemp or similar.<\/p>\n

During production<\/strong> small fibers or inclusions may remain in the paper - this is typical for natural products and is part of the character of these high-quality papers.<\/p>\n

These inclusions:
\n- Vary in size and color
\n- Often only become visible after printing
\n- Are not a defect or error
\n- Cannot be avoided<\/p>\n

Of course, we try to minimize this!<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Why do some prints curl? <\/div>\n
\n

Prints from approx. 30x45cm are printed from roll stock. A curl is normal and not a defect.<\/p>\n

What we do:<\/strong>
\n- For flat shipping we \\\"de-roll\\\" the images (if possible)
\n- Some papers (e.g. Torchon, William Turner) must not be counter-rolled<\/p>\n

Recommendation:<\/strong>
\n- Flat storage before framing
\n- If necessary with weights
\n- After framing the curl disappears<\/p>\n

Note:<\/strong> With fluctuations in humidity\/temperature, curling can reoccur - this is normal for natural papers.<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n Do you also offer special services? <\/div>\n
\n

Yes! We specialize in individual solutions:<\/p>\n

Double-sided printing:<\/strong>
\n- On suitable media (e.g. Hahnem\u00fchle Photo Rag Duo)
\n- Up to A2 format
\n- Perfect for books, portfolios<\/p>\n

Torn edges:<\/strong>
\n- On matte papers from 270g\/m\u00b2
\n- Hand-torn with straightedge
\n- Up to 70x100cm possible<\/p>\n

FineArt greeting cards, borderless printing, custom formats<\/strong>
\nPresent us your idea - we will implement it!<\/p>\n <\/div>\n <\/div>\n \n

\n
\n \n \n \n <\/svg>\n How long have you been around and who are you? <\/div>\n
\n

We have been a small FineArt studio in Potsdam with a passion for quality since 2005<\/strong>.<\/p>\n

Our customers:<\/strong>
\n- End consumers & photographers
\n- Artists & galleries
\n- Interior designers & advertising agencies
\n- Worldwide<\/p>\n

Our certifications:<\/strong>
\n- Hahnem\u00fchle Certified Studio
\n- Canson Certified Print Lab
\n- Epson Digigraphie (for special orders)<\/p>\n

Visits possible:<\/strong> You are welcome to come to Potsdam, look at papers and get advice. Please arrange appointment in advance<\/strong> as we cannot receive visitors during production.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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FAQ - H\u00e4ufig gestellte Fragen<\/h1>

[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][faq][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-3897","page","type-page","status-publish","hentry"],"wp-worthy-pixel":{"ignored":false,"public":null,"server":null,"url":null},"wp-worthy-type":"normal","_links":{"self":[{"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/pages\/3897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/comments?post=3897"}],"version-history":[{"count":3,"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/pages\/3897\/revisions"}],"predecessor-version":[{"id":3909,"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/pages\/3897\/revisions\/3909"}],"wp:attachment":[{"href":"https:\/\/www.fineart-online.biz\/en\/wp-json\/wp\/v2\/media?parent=3897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}