How do I order and what services are available?

Ordering – this is how it works…

Order process

There are several ways to send us your image files. You can conveniently do this by email, including using services such as WeTransfer. Alternatively, we also accept transfers via Dropbox, CD/DVD, or USB stick. Of course, you can also use our upload function. Please note that we will return USB sticks with your order.

We recommend providing your image files in TIFF or JPEG format (lowest possible compression). If your files do not contain an embedded RGB profile, the sRGB color space will be used for further processing by default. However, it is generally advisable to embed an RGB profile, such as AdobeRGB, Pro Photo RGB, or sRGB. A color depth of up to 16 bits can be used.

Ideally, the files should already be prepared in print size at 300 dpi.

These guidelines help us to ensure that we can process your files optimally for fine art printing. If you have any further questions or uncertainties, please do not hesitate to contact us.

CMYK profiles are not suitable.

If you have any questions about preparing your images, we will be happy to advise you.

Before printing, we thoroughly check your image files as described in the “File Check” section. If we find any ambiguities or need for adjustments, we will contact you immediately to discuss how to proceed. Otherwise, we will not make any changes to your image files and will print the images exactly as we received them from you.

Our goal is to ensure that your prints meet the highest quality standards and fully meet your expectations.

All images are delivered with a narrow, unprinted border around the edge (0.5 cm – 1.5 cm, depending on the roll width), which makes handling easier for most types of paper (e.g., framing, etc.).

If you do not want this, please let us know and we will cut your images to the exact size. Please note, however, that precise cutting (in the printed area) may result in color flaking or structural damage to the edges. Images are cut by hand, so a tolerance of +/- 1-2 mm should be taken into account.

If a defined white border is created around the image, the images will of course be cut to this specified size. No additional border will be added.

Please note the corresponding information on the
shipping costs, delivery times and payment methods
und der cancellation policy.